Frequently asked questions
We ship all of our products with tracking number and worldwide.
The price depends on the weight.
Yes, we are shipping worlwide.
This depends on where you live.
Please check out our shipping options.
We send our orders in 1 to 3 business days.
We do our best to ship your order as quickly as possible.
We ussually send our orders in 1 to 3 business days.
You will receive a tracking number as soon as we shipped your order with instructions .
To return an order the items have to be in their original package and to be sent back 14 days after you received them. Shipping costs are borne by the customer.
Please make sure to inform us to get all the instructions. (theatelierdog@gmail.com)
You can either get a refund (excepted for the shipping costs) or get a store credit.
YOU CAN'T RETURN COMMISSIONS, ANY PERSONALIZED ITEM, OR USED ITEMS.
We can ship a greeting card for you.
The option is available on the product page.
We will write your message with handwriting.